Terms and conditions

Last update: December 2025
Owner: Eleonora Righetti – Via Grilli 32, 01027 Montefiascone (VT)
Email: info@tusciaholidays.com
Telephone: +39 329 72 14 097

1. General Scope

As used in these Terms and Conditions, the terms “Owner,” “us,” “we,” and “our” refer to Tuscia Holidays. The terms “guest,” “you” and “your” refer to the person or persons intending to, or actually entering into, an agreement to book a stay at Tuscia Holidays; and to the person or persons who subsequently stay at Tuscia Holidays.

These Terms and Conditions govern all reservations with Tuscia Holidays for the rental of the Santa Margherita apartment (and any future units made available for accommodation).
By making a reservation, the guest hereby gives their full and voluntary acceptance to the terms and conditions set forth herein.

2. How to Book an Apartment

A booking can be requested through the use of any of the following methods:

  • the booking form on our website

  • an email

  • a telephone call

  • an external platform (if available)

Note that your booking is not confirmed until you either receive a written confirmation from Tuscia Holidays accepting the booking; or you pay us a deposit (if required).

3. Payments

Payment can be effectuated through the use of any of the following methods:
• a credit card
• a bank transfer
• any other method that we accept at the time of booking

Note that under no circumstances will Tuscia Holidays be responsible for any fees or costs charged by a financial institution; or fees or costs you incur as a result of making a financial transaction, including credit/debit card charges. Those fees and costs are solely your responsibility.

3.1 Tourist Tax

As required by local regulations, each guest is required to pay a tax of €1.00 per person per night, up to a maximum of 5 consecutive nights.
This tax is not included in the accommodation rates, and must be paid at check-in.

4. Cancellation policies

Requests for cancellation must be sent by email to: info@tusciaholidays.com
The following terms and conditions apply:

4.1 Cancellation within 30 days of arrival date

Full refund of the amount paid for the reservation,
excluding any fees or costs charged by a financial institution; or fees or costs you incur as a result of making a financial transaction, including credit/debit card charges.

4.2 Cancellation within 15 days of arrival date

 50% refund of the amount paid for the reservation,
 excluding any fees or costs charged by a financial institution; or fees or costs you incur as a result of making a financial transaction, including credit/debit card charges.

4.3 Cancellation within 7 days of arrival date

 Non-refundable.
No refunds will be given for any amount previously paid.

4.4 Failure to arrive (No Show)

 No refunds will be given for any amount previously paid.
In addition, you will be responsible for the full amount of the reservation.

5. Changing booking dates

Any changes to the dates of the stay are subject to availability.

If a different booking fee would apply with respect to any modified dates of stay, Tuscia Holidays will adjust the amount of the booking rate accordingly.

Please note that any changes to the dates of stay do not modify or replace the cancellation provisions set forth in section 4 above—those provisions remain unchanged in the event of a subsequent cancellation.

6. Check-in and Check-out

Check-in time: on or after 2:00 PM
Guests can access the accommodation from 2:00 PM onward. In the case of early arrival, please contact us in advance—we may able to allow early check-in, depending upon the circumstances.

Check-out time: by 10:00 AM
On the day of departure, the accommodation must be vacated by 10:00 a.m. This allows our staff time to clean the apartment and prepare it for the next guests. A late check-out request can only be accepted if we find late check-out to be feasible under the circumstances.

7. Use of the accommodation

The apartment must be used in accordance with:

  • the proper and intended use of the premises

  • the house rules

  • respect and friendliness toward others

The following acts or omissions are prohibited:

  • unauthorized events or parties

  • intentional damage or neglect

  • exceeding the maximum number of guests allowed in the apartment

Guests will be responsible for, and be charged for, any damage they cause.

8. Responsibility

Tuscia Holidays is not responsible for:

  • lost or stolen personal belongings

  • interruptions in public services (water, electricity, internet) not attributable to the Owner

  • bad weather or external events that may affect your stay

9. Force Majeure

In the event of extraordinary and unexpected circumstances, such as earthquakes, epidemics, government measures, etc., the Owner may:

  • propose a change of dates for the stay

  • offer a voucher

  • apply alternative policies in accordance with current regulations

No refunds will be given for circumstances beyond the Owner’s control.

10. Processing of personal data

Personal data is processed in compliance with current legislation (GDPR 2016/679, updates 2025).
For further details, please refer to the Privacy Policy available on the website.

11. Applicable law and jurisdiction

These Terms and Conditions are governed by Italian law.

Any claim or dispute arising out of or relating to these Terms and Conditions shall be exclusively resolved by the competent courts of Viterbo, Lazio, Italy. You hereby submit to the jurisdiction of the courts of Viterbo and waive any objection to venue or inconvenient forum.

12. Acceptance of terms and conditions

By proceeding with the booking, the guest confirms that they have read, understood, and fully accepted these Terms and Conditions.